FAQ

About Our Products

  • What makes your lash clusters special? Our lash clusters are 100% handmade and meticulously crafted using premium, soft, and flexible materials. To ensure you get the perfect look every time, every single set goes through a strict quality inspection before it is packaged and shipped to you.

  • Are your lash clusters comfortable to wear? Absolutely! Our clusters feature an ultra-lightweight, invisible band that blends seamlessly with your natural lash line. The flexible material ensures comfortable, all-day wear without poking or irritating your eyes.

  • How many lashes come in a single set? Each set provides exceptional value, featuring 12 rows that contain between 150 to 170 individual lash extensions. This gives you plenty of clusters to customize your volume and create multiple gorgeous looks.

  • Are your lash clusters reusable? Yes! Thanks to our high-quality handmade construction and durable, flexible material, our lash clusters are designed to be reusable. With proper care and gentle cleaning between uses, you can enjoy them multiple times.

  • Are your products cruelty-free? Yes, we are 100% cruelty-free. We care deeply about our furry friends, so no animals are ever harmed or tested on during the creation of our lash products.

Shipping & Orders

  • How long will it take to get my order? We process orders within [e.g., 1–3 business days]. Once shipped, standard domestic shipping typically takes [e.g., 3–5 business days]. You will receive a tracking link via email as soon as your package leaves our warehouse.

  • Do you ship internationally? Yes, we ship to select countries! International shipping times and rates vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

  • Can I change or cancel my order after placing it? Because we work quickly to get your order out the door, we can only accommodate changes or cancellations within [e.g., 1 hour] of purchase. Please email us immediately at Support@211cosmetics.com with your order number, and we will do our best to help.

    Returns & Replacements

    • What is your return policy? Due to the personal nature of our products, we can only accept returns for items that are completely unopened or items that arrived damaged. We cannot accept returns on opened or used products.

    • My product arrived damaged. What should I do? We are so sorry to hear that! If you received a damaged item, please take a clear photo of the product and reach out to our customer service team. Be sure to include your order number in the message. Once verified, we will issue a replacement right away.